FAQ

What materials are your pieces made from?
Our jewellery is crafted from high-quality stainless steel, finished with premium 18K gold or silver plating. Each piece is designed to be waterproof, tarnish-resistant, and hypoallergenic for comfortable everyday wear.

How do I care for my jewellery?
To keep your pieces looking their best, avoid contact with perfume, lotion, and harsh chemicals, and store them in a dry place away from direct sunlight. Gently wipe with a soft, dry cloth after wearing.

Do you ship to the UK?
Yes, we ship worldwide, including throughout the United Kingdom. Delivery times and costs are calculated at checkout based on your location.

How long will my order take to arrive?
Orders are typically processed within 1 to 3 business days, with delivery taking an additional 7 to 14 business days depending on your location. You will receive a tracking link by email once your order has shipped.

What is your returns policy?
We want you to love your purchase. If you are not completely satisfied, please see our Refund Policy page for full details on eligibility and how to start a return.

How do I find my ring size?
Please see our Size Guide for a full UK ring size conversion chart and step-by-step instructions on measuring your ring size at home.

Is your jewellery hypoallergenic?
Yes. Our stainless steel base and plating are designed to be gentle on sensitive skin and free from high-concern chemicals such as nickel and lead.

How can I contact you?
Our customer care team is happy to help with any questions about your order or our products. Please reach us at support@authenticnanni.com and we will get back to you as soon as possible.